Refund Policy

At DreamPlayCore, we are committed to providing a thoughtful and creative gaming experience. This Refund Policy outlines the cases in which a refund may be considered for any paid content or services.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• 🔒 Unauthorized Transactions – If a purchase was made without your consent.
• ⚙️ Technical Failures – When content fails to load or cannot be accessed despite a successful transaction.
• 🔁 Duplicate Charges – When you are charged more than once for the same content.
• 🚫 Platform Downtime – When access is blocked due to system outages beyond reasonable expectations.

Refunds will not be provided for:

• Change of mind or subjective dissatisfaction.
• Used or accessed digital goods.
• Content obtained in violation of our Terms of Use.

2. How to Request a Refund

1. Contact Support – Write to support@dreamplaycore.com within 7 days of the purchase.
2. Provide Relevant Info – Include your order ID, account details, and a clear description of the issue.
3. Evaluation – Requests will be reviewed by our team within 5–7 business days.
4. Outcome – If approved, the refund will be processed within 7–14 business days.

3. Processing Timeline

• Card/UPI: 5–10 business days based on bank timelines.
• Wallet/Other: Varies based on provider policies.

4. Paid Content Policy

While most content on DreamPlayCore is free or demo-based, any paid experiences (including creative DLCs or asset packs) are refundable only if they meet the eligibility above and have not been used or downloaded.

5. Subscriptions

Subscription-based features can be canceled before renewal. No refunds will be issued for partially used subscription cycles unless there is platform-related disruption.

6. Updates

DreamPlayCore reserves the right to modify this policy as our content or services evolve. All changes will be visible here with the effective date noted.